Frequently Asked Questions
Quick Tip: Most questions can be answered by reading your rebate offer terms and conditions. Please read these terms thoroughly to ensure a smooth process.
About Rebate Center
If I provide my email address on the rebate application or on the website for the online application, will you use it for anything other than rebate verification?
If you have opted-in to receiving certain communications, your email address will be used to send you promotional and other materials for Citgo Lubricants. We will never share your email address or personal information with any unrelated third party except as necessary to fulfill transactions that you initiate.
Is my privacy protected?
Our website is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete a rebate transaction and ensures that your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided. Security Guarantee: If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us is encrypted, making it extremely difficult to read even if it is wrongly intercepted. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name and address. Standing behind our security technology, we also provide our Website Security Guarantee, further ensuring that you are protected every time you come to our site.
Which reseller do I have to purchase the item from in order to qualify for a rebate?
The reseller that is covered by the rebate will be specified in the Terms and Conditions section of the offer. If the item you wish to claim does not have an offer code and is not listed in our website, it is possible that the offer could be from another rebate company.
I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?
shave a limit on the number of claims that can be submitted on a single promotion. Please review the promotion details on your rebate form or website to find out the specific rules for the promotion you are applying for.
sare only valid for a specific time frame. The offer code may change for the same product as the time frame of the purchase changes, or the offer code may be extended. If the offer code is no longer on the website, it is expired or no longer valid. You may no longer apply for this rebate. Refer to your rebate documentation for specific dates. Be sure your purchase date falls within the dates of the offer code as stated in the terms and conditions.
How many days after my purchase can I send in my rebate?
This varies by rebate. Refer to the specific terms for this time frame, as it can vary from one rebate to another.
I forgot to mail my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
Promotions such as rebate
sare carefully planned for very specific time frames. If the postmark date has passed for your rebate, unfortunately you will not qualify. Be sure to check the dates and apply on time.
I bought my product during the rebate timeframe but received it after the rebate redemption period expired. Can I still redeem my rebate?
Yes. Simply provide valid proof that your shipment was delayed such as a packing slip showing when the product was shipped.
Is there any way to receive my rebate faster?
shave an optional No-Wait service level. No-Wait reward payments are mailed within 5-7 business days of the receipt and approval of your rebate documentation. A small fee will be deducted from your rebate amount if No-Wait is selected.
What are my payment choices?
During registration, you may be asked to choose a payment type. Your Rebate may be processed in the form of a Check, MasterCard®, VISA® or American Express Prepaid Reward Card® according to the terms of the rebate offer. Normally, rebate payments are received 8-10 weeks after approval. If the No-Wait Rebate option is available and selected, it expedites the processing of your rebate to 5-7 business days from the day of approval.
Whose name will appear on the rebate check/card?
The name on the check will be the same as the name on the rebate application. This name must match the billing information on the invoice as stated in the terms and conditions of your rebate offer.
How do I change the name on the rebate check/card?
The check will only be made out to the name on the rebate application. This name must match the billing information on the invoice as stated in the terms and conditions of your rebate offer. There is no way to have it made out to another name.
Where will my rebate be sent?
The rebate will be mailed to the address on the rebate application. The address must match the billing information on the invoice as stated in the terms and conditions of your rebate offer.
Does my rebate check/card ever expire?
Yes. Checks become stale and are void if not cashed within 90 days of issuance and cannot be reissued. There is an expiration date embossed on the front of your Prepaid Card; you may not use your Prepaid Card after the expiration date. Reward expiration times are indicated in the terms and conditions of your rebate offer.
Registering for a Rebate
How do I claim a rebate?
In order to claim your rebate, you must first visit our website at http://citgolubes.4myrebate.com/ and click on Register for a Rebate. You will need your offer code for the product that you will be applying for. If you do not know your offer code, it can be searched for by category or manufacturer. Enter the required information and print the online rebate form. Sign the printed form and mail it to the specified address along with all required documentation. You will be able to follow your rebate status on our website using your confirmation number or email address.
The product I bought has two rebate offers - one from the manufacturer and one from the store where I bought it. How do I redeem my rebate
In the case of multiple rebate
s, one of them will often accept copies of the proof of purchase/UPC and sales invoice. Refer to the promotion details on your rebate form or consult the website for specific rules.
I did not get a rebate form with my product. Can I still apply for my rebate?
Yes. All of our product rebate applications can be found on our website. You can begin by clicking on Register for a Rebate at the top of the page and entering your rebate offer code. If you do not know the offer code, you can search for your product by category. Then follow our five easy rebate redemption steps.
If I complete the online application, why do I have to mail in the form and information?
Filling out the online rebate form makes it easy to track the status of your rebate. This also ensures that all the information required to validate your rebate has been accurately recorded. Citgo Lubricants requires that you mail in the rebate form and supporting documentation to verify that the correct product was purchased during the rebate promotional period.
Do I need to use multiple envelopes when submitting more than one rebate?
You must use a separate mailing envelope and form. Citgo Lubricants must keep individual records of each submitted rebate form. Even if more than one of the same rebate offer code is being submitted, each must be mailed in their own envelope. Be sure to read the requirements for each application and sign all rebate forms.
How do I obtain an offer code?
Obtaining your offer code is easy. It can be located on the rebate information document from the website.
What is a packing slip?
In some instances packing slips can be substituted for an invoice or sales receipt; in these cases the rebate terms will indicate a packing slip may be used. If accepted, the packing slip must include your bill to and ship to address, the item purchased which qualifies for the rebate, the place of purchase and date of purchase. All information must meet the requirements as stated in the terms and conditions of the rebate offer.
What is a proof of purchase?
The proof of purchase (also commonly referred to as a UPC) is used to show that the correct item for the rebate was purchased. It is located on the box or package of the product.
What is a UPC and where is it located?
The UPC barcode is located outside of the box or the package of the product. Each item has a unique UPC, so it is necessary to attach the correct one when filling out the rebate documentation.
How can I obtain an invoice?
You should contact your place of purchase to request an invoice. Most retailers and e-tailers can reprint a sales receipt for you, especially if you paid with a credit card and know the exact date of your purchase. In some instances a packing slip may be substituted for an invoice. If accepted, the packing slip must include your bill to and ship to address, the item purchased which qualifies for the rebate, the place of purchase and date of purchase. See specific offer details for allowance of packing slips.
Does my invoice have to match my rebate mailing address?
Yes. The address on you invoice must match the address on the rebate form.
How do I reprint my rebate form?
Your rebate form may be reprinted at any time. Simply click on Track a Rebate at the citgolubes.4myrebate.com website and enter your rebate tracking number or the email address that was used during the registration. Once on the rebate status page, click on Print Your Rebate Form to view and print your original rebate form. You may now reprint the form, sign it, and send in the required documentation.
Do I need to have a computer to submit a rebate?
If you are registering online, you will need access to a computer in order to obtain your rebate form and register in our system. You will also need an email address to receive updates regarding your rebate status. Otherwise, you will need to send the rebate form you have received with proper documentation.
What if I don't have an email address?
How can I check the status of my rebate?
As the status of your rebate updates, you will receive updates via email. You may also enter your tracking number or email address on the Track a Rebate page to see your current status. If you are still having trouble, you may email your inquiry to firstname.lastname@example.org.
How do I get my rebate tracking number?
After completing the online portion of the rebate application, you should receive an email within 24 hours allowing you to print the completed rebate form and track your status. If you have not received your tracking code within 24 hours, you may email our customer service department at email@example.com for further assistance. Please include all details on the rebate that you are applying for.
I applied Online but did not receive an email confirmation. What should I do?
Email confirmations are generally sent within a few minutes of application submission, however in many cases it may take longer for delivery. If you haven't received your email confirmation 1 hour after applying you should first check your SPAM or Junk Mail folder as some Internet service providers, especially smaller providers, employ browsers or other utilities which may erroneously identify your confirmation email as SPAM and block its delivery. Using an email account from a popular provider such as MSN, Yahoo, Hotmail or Gmail normally prevents blockages that may occur with smaller providers. If you haven't received your confirmation email after 24 hours or require assistance in changing your registered email address, please contact our customer service department at 855-485-2232 by having tracking number ready or by email at firstname.lastname@example.org. We apologize for any inconvenience this may have caused.
I couldn't find the answer to my Question. What do I do now?
Please contact our customer service team at email@example.com. We will be happy to assist you!